Returns & Exchanges

Can I return my jewelry?

Yes – we offer 30-day returns for purchases made on sunsetradiance.com. Choose a refund or store credit. Just contact us before sending anything back.

Return conditions

• Items must be unused and in their original packaging, including any complimentary gifts.
• Mystery items and free gifts are non-returnable.

How long does a refund take?

Once your return is received and approved, refunds are processed to your original payment method within 2–7 business days.

Do you offer exchanges?

Yes – we issue store credit for exchanges. After approval, you’ll receive a unique code to shop with. All exchanges are final.

Can I exchange a gift?

Absolutely. Gifts can be exchanged for store credit. Note: gift cards are non-refundable and non-cancellable.

---

Orders & Shipping

Do you offer free shipping?

Yes! We offer free shipping across Australia, New Zealand, and Asia. Flat rate shipping of $15 AUD applies for all other destinations.

Estimated delivery times

• Australia & New Zealand: 4–11 business days
• Asia: 10–20 business days
• USA & Canada: 10–20 business days
• UK & EU: 5–20 business days
• Rest of World: 14–30 business days

How can I track my order?

You’ll receive a tracking number via email as soon as your order ships. Track it anytime at Sendle Tracking.

What if my order is delayed or missing?

If it’s been more than 30 days, please email us at support@sunsetradiance.com. If marked “delivered” but not received, check with neighbors or your local post office first.

---

Warranties – The Sunset Standard

What does your warranty cover?

All our pieces are Sunset Certified — meaning they meet our highest standards for everyday wear.

• 💎 1-Year Color Warranty: Covers fading, peeling, or discolouration of gold/silver finish.
• 🔧 90-Day Faulty Item Warranty: Covers damage or defects caused during manufacturing.

How do I submit a claim?

• 📌 Your order number and delivery address
• 📌 The item name and a quick note describing the issue
• 📌 A photo or short video of the problem

We’ll get back to you quickly with a solution — usually a replacement or store credit.

Where is your jewelry made?

Each piece is handcrafted by skilled artisans in Thailand and shipped from our studio in Brisbane, Australia. Every order is carefully checked before leaving our hands.

Still need help? Email us at support@sunsetradiance.com — we're here for you.